![]() I have a friend whose son just broke off with his longtime girlfriend and they purchased many things together, and well, not exactly the same, but they purchased a car together and she has it, and he has to make payments on the car as it is in his name, and she refused to return it. This is one of the reasons I wish that we could gift, as I would be the first one to do that here. At this point you are at the mercy of EA customer service. What they can do is disable the code for the x and give you a new product code. I do not think EA can "transfer" ownership. ![]() If the x was nice she could try to give you ownership of the pack. The EULA does provide for a one time transfer of ownership. This does not break the EA EULA of one code one account. The x can claim you bought for her the pack as a gift. I repeat - this is a case of he said she said. As for EA customer service they will have to make some kind of decision on how to settle this. This becomes a civil matter and you could sue her in small claims court as you probably have proof of payment. As I see it there was a verbal contract and the x is not living up to her end of the contract. IMO I would not recommend sharing an account as only one user can log in at a time and situations like this are all too common. If you paid for the pack with the knowledge that you would share the EA account then a fraud was not really committed. If you paid for the pack with a credit/debit card you came claim fraud. I understand what you are saying but it is common for some one to buy EA products with some one else paying for it. I don't have a physical copy (I have digital) but know because I have seen them in the shop and have a few physical ones for the sims 3. It has it written on the packet (and has since the sims 3) that you need a base game to use it. EA might not help them now I think about it. They tend to add it to your account though rather than give a code. What I meant was that there is a chance they will help. This person will not receive a new code and any rep who attempts to offer one will be immediately terminated. Issuance of a new code would be piracy and modification of the original account without a written agreement or court order would be theft. No, if the person states that they co-purchased the code under the other person's account then the EA representative cannot legally offer any kind of compensation or adjustment of the account. Perhaps having the activation code as part-of (not just that though, prepare other solutions too) your evidence would work. They will help you for other (valid) reasons too as long as you have something to say 'I purchased it'. It is simply not true that they won't help you unless you lost access to your account. "Sorry, you're out of luck."Įveryone has a long story and to permit re-use of activation codes for any reason other than "I've purchased it and have lost access to my account which no one other than myself has ever made contact with" would enable piracy. The EA representative will tell the person that they must purchase a new product key since there is no possibility of validating the person'cs claim to anything which was activated with the other account. There is no simple solution to this problem. The only way I see to correct this w/o creating a war is to just give a new product number and that is up to the discretion of the EA customer service rep. I don't believe EA can remove the GTW pack because the x can always say she paid for it and why did the pack get removed. Basically you have a he said she said problem here.
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